CIO Dive featured our innovative approach to implementing generative AI, highlighting how the firm operates as "client zero" of automated tools and workflows. The article explores our journey in creating an AI strategy with strong governance practices while optimizing internal efficiency and driving growth.
David Johnson, VP of Global AI Center of Excellence, discusses our phased implementation approach, including the use of Change Champions and comprehensive training programs. The piece also highlights significant productivity gains, with power users completing tasks 4.5 times faster than average users.
“We identified a handful of what we call our ‘Change Champions’ related to AI, and so we focused on them as a kind of cohort,” Johnson said. “We then recruited 300 more people into the process and began to educate them and then we rolled it out ubiquitously across the organization.”
Learn more about North Highland’s AI implementation journey in the full article.
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David Johnson